Privacy Policy

1. Who we are

Zone14 ("we", "us") is a Bangladesh-based football jersey retailer operating from Lalmatia Block D, Dhanmondi, Dhaka. You can reach us on WhatsApp at +880 1723-360078 or email zoneforteen@gmail.com.

2. What we collect

When you place an order or contact us, we collect:

• Identity & contact: name, phone number, email (optional)
• Delivery details: address, division, district, thana, postcode
• Order details: jerseys, sizes, quantity, customization, payment method, notes
• Technical: browser type, device info, IP (via standard server logs)

3. How we use it

• To process and deliver your order
• To send order updates via WhatsApp / phone
• To respond to your questions and provide support
• To improve our products, service, and website
• With your consent, to send promotional offers

4. Who we share with

We share data only with the parties needed to fulfil your order:

• Courier partners (Sundarban, Steadfast, etc.) for delivery
• Mobile financial services (bKash, Nagad, Rocket) if you pay through them
• Authorities, only if legally required

We never sell your data to advertisers or third parties.

5. Cookies & local storage

We use browser localStorage to keep your cart and wishlist between visits. We may use cookies for analytics (Google Analytics) — these can be blocked through your browser settings without affecting your ability to shop.

6. Your rights

• Request a copy of the data we hold about you
• Ask us to correct or delete your data
• Opt out of marketing messages at any time

To exercise any of these, WhatsApp us or email zoneforteen@gmail.com. We'll respond within 7 working days.

7. Data retention

Order records are kept for 5 years for tax and audit purposes. Marketing-only contacts are kept until you unsubscribe.

8. Changes

If we update this policy, we'll post the new version on this page and update the "Last updated" date above.