Easy Returns

Refund & Exchange

7-day swap policy · No drama

Size exchange

Ordered the wrong size? No problem. We'll swap it within 7 days of delivery, as long as:

  • The jersey is unworn, unwashed, and still has its tags
  • It's not been customized with a name or number print
  • You cover the courier cost for the swap (we cover the return)

Message us on WhatsApp with your order number and we'll arrange the pickup.

Refunds

We refund in full if:

  • The jersey arrives damaged or defective (send us a photo within 48 hours)
  • We ship the wrong item
  • We can't deliver to your area

Refunds are issued via the original payment method (bKash, Nagad, bank) within 5 working days of receiving the returned item.

What's not refundable

  • Customized jerseys (name + number printed) — these are made-to-order
  • Jerseys that have been worn, washed, or have tags removed
  • Sale items marked "Final Sale"

How to start an exchange or refund

  1. WhatsApp +880 1723-360078 with your order number (Z14-XXXXXX)
  2. We confirm and arrange courier pickup
  3. Once we receive and inspect, your new size ships or refund is issued — within 48 hours

Quality guarantee

Every Zone14 jersey is inspected before shipping. If you spot any defect within the first wash — stitching, print, fabric — we'll replace it free, no questions asked.